At SageFire, we are committed to respecting your privacy and the security of your data.
Throughout this privacy policy (the "Policy"), we refer to information that personally identifies you or your business (e.g., email address, name, age, etc.) as 'personal information'.
This policy applies to users who are current or former SageFire customers.
1. We do not sell your personal information to third parties.
2. We adhere to industry standards with respect to the protection of the security and confidentiality of your personal information. Our approach to privacy and how your personal information is collected, used and secured is set forth below.
REMEMBER - Access to and use of the SageFire system and software is subject to the terms and conditions of SageFire's end user license agreement. The following Policy sets forth only SageFire's policies with respect to privacy and security of certain information and data. SageFire's end user license agreement governs access and use of SageFire software and systems in all other respects. In the event of any inconsistency or ambiguity between this Policy and SageFire's end user license agreement, the end user license agreement shall control.
1. We do not sell your personal information to third parties. We use personal information as set forth in this Policy.
2. SageFire only shares personal information with third parties under limited circumstances:
- Both technical and non-technical companies may assist us in supporting your customer service needs, and we may disclose personal information to these companies. Our contracts with such companies prohibit them from using any of your personal information for their own purposes and also require that personal information provided to them by us remain confidential.
- We may also enter into marketing relationships with other companies that may be able to offer you valuable services. Your personal information will not be disclosed to these companies, but non-personal information may be used anonymously or in an aggregated form that does not identify you personally for developing these services.
- If you have affirmatively consented to the use of personal information or provided personal information for specific uses or purposes.
- Where we believe in good faith that disclosure is required or permitted under law to cooperate with regulators or law enforcement authorities, we may disclose or report your personal information.
3. We collect and use personal information and non-personal information in the normal course of business in order to administer your accounts and serve you better.
- Application and registration information. We collect information that you provide to us when you register for our software.
- Web site usage. We collect some information on our web sites through the use of "cookies." For example, we may identify the pages on our web sites that your browser requests or visits.
- Transaction information. Once you have a registered as a user with us, to administer your account and better serve you, we collect and maintain personal information about your transactions, including balances, and history.
- As part of our efforts to reach and serve new and existing clients we sometimes collect and use information from outside mailing lists.
4. We respect the confidentiality and security of your personal information.
- Companies we hire to provide support services are not allowed to use your personal information for their own purposes and are contractually obligated to maintain strict confidentiality. We limit their use of your personal information to the performance of the specific service we (or you) have requested.
- We restrict access to personal information to only employees and agents who require access and for business purposes only.
- We maintain physical, electronic, and procedural safeguards to guard your personal information.
5. We will provide notice of changes in our information-sharing practices.
- If, at any time in the future, it is necessary to disclose any of your personal information in a way that is inconsistent with this Policy, we will give you advance notice of the proposed change so that you will have the opportunity to opt-out of such disclosure.
- If you have any questions or concerns, please contact us by e-mail at help@sagefire.com.
Additional Information About Privacy and Security At SageFire
The SageFire Private and Secure web site:
SageFire endeavors to provide a private and secure Web environment for entering and tracking your business activity. Logging-in to your account requires both a personal user name and a password individually selected by you. Although no system is 100% tamper proof, our web site uses encryption technology so that the data we transmit to you and the data you transmit to us across the Internet is secure, including account transactions and balances and transaction activity and history and messages sent to and from SageFire's web site.
Browsers and Internet Security:
Any time you enter or request personal information on our secure site we encrypt it using Secure Socket Layer (SSL) technology. SSL protects information as it crosses the Internet. To support this technology, you need an SSL-capable browser. SageFire recommends using a strong encryption, 128-bit browser like Netscape Navigator 4.06 or higher or Microsoft's Internet Explorer 4.01 or higher. These browsers will activate SSL automatically whenever you sign on to your account. Under no circumstances should you use any software, program, application, or any other device not recommended or approved by SageFire in writing to access or log-in to the SageFire system, software or web site, or to automate the process of obtaining, downloading, transferring, or transmitting any content to or from SageFire's systems, software or web site. You can tell if you are visiting a secure area within a Web site by looking at the symbol on the bottom of your browser screen. If you are using Netscape Navigator or Internet Explorer, you will see either a lock or a key. When the symbol appears unbroken or the padlock is in the locked position, your session connection is taking place via a secure server.
If you need a strong encryption browser, you can go to the Netscape Web site or the Microsoft Web site to download the latest Navigator or Internet Explorer browser. We do not recommend the use of beta browser versions.
Your Password and Other Security Issues:
Your password is your private entry key into your account. Never share it with anyone and change it periodically. You can change your password any time you like after logging in to our secure web site. Our password requirements, which facilitate online account security, are as follows:
Your password must be 6-8 characters long.
If you forget your password, contact us at login@sagefire.com and we will send you a new password that you can then change to a private password.
Logging Off:
After you've finished accessing your account, make sure to log off. This prevents someone else from accessing your account if you leave your computer and your session hasn't "timed out," or automatically shut down.
Cookies, GIFs and Other Web Tools:
When you interact with a SageFire online channel, such as one of our web sites or through email or a wireless device, we strive to make that experience easy and meaningful. To do so, we use several tools. When you come to our web site, our web server sends a cookie to your computer. A cookie is simply an electronically transmitted file that holds small pieces of information. When you navigate through our web site, your browser "requests" pages for you to view, and that request will include the information stored in the cookie we previously sent to your computer. This process is like an electronic "handshake" between SageFire's system and your computer; the information exchanged allows us to recognize your browser. SageFire also uses other technology, such as "Graphics Interchange Format" files (GIFs) to recognize users and collect and transmit information online, as described below.
Cookies and Personal Identification. Standing alone, cookies, GIFs and other web tools, as well as data derived from them, do not identify you personally. They merely recognize your browser. Unless you choose to identify yourself to SageFire, either by responding to a promotional offer, opening an account, registering for an online service or logging on to your account, you remain anonymous to SageFire.
E-mail Communications and Opting Out:
E-mail is an important communication channel between SageFire and its customers. SageFire also uses e-mail to communicate with prospective customers.
E-mail sent to SageFire from within our secure site (after you have logged on with your user name and password) is secured with the same Secure Socket Layer (SSL) technology we use to transmit private account information. So please remember that any e-mail you send to SageFire identifying your account should originate in the secure SageFire site. Our news and information services may be delivered to you via e-mail from outside our secure site. You will receive these communications via unencrypted e-mail. At times we may ask for your informed consent to send important information to you by e-mail.
We may also use your e-mail address to send you information about services and products we believe may be of interest to you.
SageFire Alliances and Promotions:
When SageFire joins with another company to offer or provide products and services, both parties may cross-reference their databases to search for customers in common - while adhering to our 'personal information' policy outlined above. This existing information may be used to help identify business alliance opportunities and to enhance the information already contained in the existing databases.
SageFire on its own, or jointly with other organizations and web sites, may offer contests, sweepstakes, and promotions. You may be asked to supply certain personal information to participate in these promotional events, which may then be used by the sponsoring parties for marketing purposes. Even if you have previously opted not to receive information or mailings about SageFire, you may still receive information about SageFire via these promotions if you choose to register for them. Rules and guidelines for each promotion will be clearly posted, as will notification about how the information gathered may be used. You may opt not to participate in these special promotions if you do not want to receive information about SageFire or share your information with all sponsoring parties.
Account Registration Data:
Potential customers applying online at a SageFire Web site for an account have the ability to opt out of the registration process before completing it. However, we may use the information gathered on the registration form during this process to send you further information about SageFire services and products we believe may be of interest to you.
Correcting and Updating Your Information:
The accuracy of your personal information is important to us. If you are a customer and have a concern about your personal or account information maintained at SageFire, or want to correct, update, or confirm your information, please contact us at help@sagefire.com.
